This interactive course equips healthcare professionals with practical skills to lead change, respond to resistance, and engage others effectively using real-world healthcare examples.
Change management is critical in healthcare, where services must continually adapt to advances in technology, changing patient needs, regulatory requirements, and workforce pressures. Effective change management helps ensure that transitions, whether introducing new systems, models of care, policies, or processes, are planned, communicated, and sustained successfully.
Through guided discussions and practical activities, participants will apply these concepts to a current change challenge in their own workplace and leave with a clearer strategy, actionable next steps, and greater confidence to lead change in healthcare settings.
This is a 3‑hour training session. We acknowledge attendance and time spent in learning which may be used to apply for CPD points from your professional registration body.
Registration
$190 AUD per person (ex GST)
Discounts are available at checkout:
- Staff from ACHS and ACHS International Member Organisations or Improvement Academy Affiliates receive 10% discount
- Group bookings of 3 or more people from the same organisation receive a 5% discount
Prices at the ticket selection and payment pages will include GST and invoices can be requested. Prices are subject to change.
The course is suitable for healthcare professionals seeking practical tools to lead change, engage stakeholders, support teams through transition, and embed sustainable improvement in healthcare settings.
Clinical leaders and clinicians involved in leading or supporting workplace change, service redesign, or quality improvement in healthcare
Quality, safety, and clinical governance professionals responsible for implementing, communicating, and sustaining change across health services
Nurse Unit Managers, allied health leaders, and other emerging healthcare leaders responsible for guiding teams through change
Service Managers and health administrators leading improvement initiatives, operational change, or new models of care
Educators, facilitators, and improvement practitioners supporting capability building, staff engagement, and change adoption in healthcare settings
Project leads and healthcare professionals involved in stakeholder engagement, communication, and implementation of change initiatives
Explore the key change management models from the literature
Understand your role in leading workplace change
Learn key marketing and branding tools used to engage staff and stakeholders
See numerous change management examples from health services
Identify a change management challenge and develop a strategy to address it
Mr Pieter Walker
B.Sc (Hons Psych.), FCHSM, CHE
Pieter brings more than three decades of experience in healthcare improvement, leadership and organisational development, including over 25 years in management consulting. For more than 20 years, he was lead consultant to The Health Roundtable, working with more than 200 hospitals across Australasia to use comparative data, shared learning and facilitated improvement to strengthen performance and patient outcomes.
He also served as National Head of Quality, Safety and Improvement for a private healthcare network of 17 hospitals.
Pieter advises and facilitates in strategy execution, change management, executive and clinical team effectiveness, culture, clinical governance, systems and Lean thinking, and responsible AI governance and readiness.
He is a Fellow and Certified Health Executive of ACHSM and Deputy Chief Examiner of its Fellowship program.
Discounted fees are provided for ACHS and ACHSI Members and IA Affiliates. Please ensure your organisation is a current member of ACHS at the time of registration. If you are unsure of your organisation's membership status, please contact your Clinical Governance Unit.
Please note that registrations for this event are managed by Eventbrite which accepts payment with credit or debit card. Registrants will receive an automated tax invoice/receipt once they have finalised their payment. This can be used for reimbursement purposes. Please contact us at [email protected] if you require an invoice for your organisation to pay registration fees.
The ACHS reserves the right to cancel any program. Full registration will be refunded if a program is cancelled or oversubscribed. Cancellations received in writing more than 7 days prior to the event will be accepted and all fees refunded less 10% (ex GST) of the total cost of the training. Cancellations advised in writing within 7 days of the event will not be refunded, however, transfer of your registration to another person in your organisation or an alternative IA event for the same value is supported.
If you have any enquiries, please contact us at [email protected]
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